THE RESOLUTION AGENCY

Unwanted subscription help

Dispute a subscription that was not made clear at checkout.

A later confirmation email does not by itself show what was presented clearly before you placed the order. We focus on the checkout you actually completed and the records behind the recurring charge.

What we ask the business to evidence

  • the price, billing frequency and delivery frequency shown before purchase;
  • the minimum duration and cancellation procedure;
  • the wording and appearance of the final order button;
  • any checkbox or other action said to show express agreement;
  • transaction-level evidence of the choices made in your checkout.

Send the whole sequence

Include the original advert or offer if you have it, order confirmation, later charges, cancellation attempts, delivery records and any debt collection correspondence. Screenshots are useful when they show dates, sender details and the surrounding page—not only a cropped sentence.

Clear outcomes, without inflated promises

We can help request cancellation, challenge disputed charges, seek withdrawal from debt collection and ask for written confirmation of the account position. We cannot guarantee that a business will agree, refund money or withdraw a demand.